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Our major goal is to provide goods and services that will satisfy customer needs and expectations for quality. We, herein, guarantee that our fuel management processes comply with all stringent specifications imposed by our company, as well as, with all the relevant legislation. Compliance is achieved through our Operational and Organizational Structure that fully supports and fulfills the requirements of ISO 9001 Standard for Quality Management Systems. Continual improvement is the core of our Management System, which incorporates specific and measurable quality targets that are monitored and reviewed on regular basis.
Our major targets are the followings:
- Compliance with all quality related specifications regarding the marketed products
- Compliance with all safety procedures regarding fuels handling and transportation
- Expansion of our current clientele and product slate
- Reinforcing of our position in the market
- Increase of customers satisfaction
- Decrease of customers complaints
- Elimination of errors
- Improvement of terminal sites and equipment
- Systematic training of our personnel
Our targets are reviewed on regular basis, through Management Review Meetings.
Our Management is committed that all personnel adapts and implement all the defined Quality Management procedures, through its everyday business activities. To fulfill such objective, personnel is provided with required training, resources and equipment.
The full compliance and implementation of the Quality Management System leading to continual improvement, is controlled through techniques that involve Key Performance Indicators monitoring, documentation and assessment of quality controls and audits, as well as, implication and follow up of preventive and corrective actions.
Our Administration and Personnel is committed to, and accountable for, the implementation of our Quality Policy, through the everyday business. |
